Booking Spa Appointments

Peak hours are often in the mornings and mid-week, so book as far in advance as possible in order to ensure getting the particular time, day, and therapist you want. It is easiest to accommodate you during off-peak hours, which are often in the late afternoons and weekends.
If you will be attending the spa with a gift certificate, it is a good idea to mention it while scheduling your appointment so that the spa can advise you of any policy that may affect its use. When booking an appointment online or by phone, you will be required to provide credit card information to hold your reservation.

Hours of Operation:

Monday 10am – 7pm
Tuesday 10am – 7pm
Wednesday 10am – 7pm
Thursday 8am – 8pm
Friday 8am – 8pm
Saturday 11am – 7pm
Sunday 11am – 7pm

Cancellation Policy

All will agree that time is our most valuable asset. At least 24 hours of notice is required in the event of cancellation. Our group cancellation policy is 48 hours. We require a valid credit card from all guests for any and all spa appointments when you initially schedule your appointment(s); this is to hold the appointment against our cancellation policy.

Payment

We accept all major credit cards and cash for payment. Prices are subject to change without notice.

Product Returns or Exchanges

We will gladly accept any unopened retail product return in exchange for store credit so long as the return is within 30 days of purchase and is accompanied with proof of purchase.

Gratuities

Your Spa treatment fee does not include gratuities. A tip between 15 and 20 percent for each person who gave you a service is customary, but you may of course leave more or less,
depending on the quality of the service. It is easiest to leave the tip at the reception desk when you pay your bill rather than giving it directly to the therapist. We provide small tipping envelopes at the front desk or you can add gratuity onto your credit card.

Arrival and Departure

Please arrive 15 minutes ahead of your scheduled appointment to allow for a leisurely preparation or a personal consultation with your therapist. If you are running late please make a courtesy call informing us, for this time has been booked exclusively for you. In the event that you are late, your time may be reduced. As a Spa patron, you are welcome to stay at the Spa as long as you like.

What to Wear During Treatment

When you arrive at the Spa, you will be given a pair of Thai pants and will be escorted to the changing area. This will allow for a complete royal experience. If you are having a treatment for the first time, feel free to ask the Spa Coordinator how you should be dressed for treatment.
Again, we want to make sure that you are comfortable, so please let us know if you have any questions.

Spa Etiquette

Quiet, please. Sheva Thai Spa is a sanctuary for the body, the mind, and the eardrums. Please turn off the ringers on cell phones and pagers, and speak softly. Since the day spa environment is supposed to be a tranquil and stress-reducing experience, it is best to leave cell phones and pagers at home or turn them off before entering.

Children

We do allow children to enjoy certain facial and nail treatments under the following guidelines:
Children under the age of 16 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form. Children under the age of 18 are not permitted to have any body treatments or massages.

Groups

Sheva Thai Spa specializes in group functions, whether they are business-related, wedding parties, or just friends. Ask to speak to our group coordinator for more information.

Modesty Issues

It is never required that you are unclothed in front of anyone at our Spa. There are several places you can change. Therapists are well trained in the “art of draping” which means that they leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are massaging. They also leave the treatment room before you get up from the table.

Male and Female therapists are available. Please let our Spa Coordinators know of any preferences you may have when you book your appointment.

Appropriate Behavior

This is a professional Spa establishment. Our trained therapists and estheticians are here solely to help improve your health, body and psyche. If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and the client will be charged the full amount of the treatment.

Communicating Your Preferences

All aspects of treatment can usually be modified to your taste: amount of light, presence or absence of music, room temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to go deeper or be gentler, let him or her know. Also, feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have. If any part of your experience is unsatisfactory, first tell the therapist. If the response isn’t helpful, ask to speak to a supervisor.

However, don’t feel pressure to communicate with your therapist in the Spa, silence can be golden and provide a relaxing and meditative atmosphere. If you feel like chatting, we’ll chat. But if you want to escape in silence, we wholeheartedly support you!

Pregnancy or Medical Conditions

 

Be sure to mention any medical information when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins, let your therapist or esthetician know of any medical concerns. Tell the therapist if you are wearing contact lenses before you have a facial.

Allergies

Sheva Thai Spa provides natural, healthy refreshments for our guests to enjoy while in our spas. However, please note that food items may have come into contact with nuts as well as other common allergens. In addition, some of the products used in our treatments may contain ingredients contraindicated for those with various allergies. Be sure to mention any allergies when you book an appointment.

Eating and Drinking

Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and afterward.